tc77 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by tc77 ("we", "platform" or "tc77") and applies to all users who register, browse or use the services provided through the website tc77.wine and related applications.

We take the protection of users' personal information seriously. This Policy is provided to ensure you clearly understand how your personal data is managed by tc77 from the point of registration through to ongoing use of the platform.

By using the tc77 platform, you agree to the collection and use of information as described in this Policy. If you do not agree with any part of this Policy, please stop using our platform.

2. Information Collected

tc77 collects various categories of personal information based on your interactions with our platform. The following are the categories of data collected:

2.1 Account Registration Information

• Full name as per your identity card (MyKad) or valid identification document
• Your chosen username
• An active email address
• Mobile phone number
• Date of birth for age verification (must be 21 years or above)
• Encrypted password — we do not store passwords in plain text

2.2 Identity Verification Information

• Identity card number (MyKad) or passport number
• Copy of identification document required for the KYC (Know Your Customer) process
• Current residential address information

2.3 Financial and Transaction Information

• Details of payment methods used including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, and crypto wallets (USDT, BTC, ETH)
• Deposit and withdrawal records
• Transaction history within the platform

2.4 Technical and Usage Information

• Your device's IP address
• Web browser type and operating system
• Cookie and login session data
• Game activity and betting records
• Time and duration of usage sessions

3. How Data Is Used

Personal information collected is used solely for the following purposes:

• User account management and verification including the required KYC process
• Processing deposits, withdrawals and financial transactions securely
• Providing 24/7 customer support in Malay and English
• Detecting and preventing fraud, money laundering, and activities that violate the terms of use
• Compliance with legal requirements and international licensing regulations
• Improving the platform, products and overall user experience
• Sending important information related to accounts, promotions or policy changes via email or in-platform notifications
• Analysing usage patterns to identify problem gambling risks and support responsible gambling

4. Information Sharing

tc77 will not sell or rent your personal information to any third party. However, in certain circumstances, we may need to share information with the following parties:

4.1 Third-Party Service Providers

We work with payment processing companies, KYC service providers, and trusted technology vendors. These providers are only permitted to use your data for the purposes specified in their service agreements with tc77.

4.2 Legal and Licensing Requirements

tc77 may need to disclose user information to relevant authorities or licensing bodies when required by law, court order, or to fulfil the international licensing obligations held by the platform.

4.3 Fraud Prevention

In the effort to protect users and the integrity of the platform, tc77 reserves the right to share necessary information with security agencies or other platforms to detect and prevent fraud, money laundering, or other illegal activities.

5. Data Security

tc77 continuously invests in cybersecurity infrastructure to keep user data protected at all times. The security measures we implement include:

• 256-bit SSL/TLS encryption for all communications between the user's browser and tc77 servers
• Data-at-rest encryption for all sensitive information stored in the database
• Two-factor authentication for user account access, adding an extra layer of security
• Live system monitoring 24/7 to detect unauthorised access attempts
• Penetration testing conducted regularly by qualified third-party security experts
• Role-based access control for tc77 internal staff

While we take every reasonable precaution, no security system can guarantee absolute protection. You are also responsible for keeping your account password secure and not sharing it with anyone.

6. Cookies and Tracking Technologies

tc77 uses cookies and similar tracking technologies to improve the user experience and analyse platform performance. The cookies used include:

6.1 Essential Cookies

Required for basic platform functions such as login session management and account security. These cookies cannot be disabled.

6.2 Performance Cookies

Collects anonymous information about how users interact with the platform to help us identify areas for improvement.

6.3 Functional Cookies

Saves user preferences such as language, currency, and display settings to provide a more personalised experience.

7. User Rights

As a tc77 user, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold about you
• Right to Rectification: You may request the correction of information that is inaccurate or incomplete
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data (subject to legal retention obligations)
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain circumstances
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes
• Right to Data Portability: You may request your data in a machine-readable format

To exercise any of the above rights, contact the tc77 support team via live chat or send your request to our support email address. We will process your request within a reasonable timeframe.

8. Data Retention

tc77 retains your personal information for as long as your account is active or as long as necessary to provide services to you. When an account is closed, data will be kept for a specified period to meet applicable legal, licensing, and audit requirements.

Financial transaction information and betting records are retained for the period specified by international licensing requirements for audit, fraud prevention, and legal compliance purposes. After the retention period ends, data will be securely deleted or anonymised.

9. Changes to This Policy

tc77 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to users through:

• In-platform notifications on the home page or account dashboard
• Email to your registered email address
• Updates to this Privacy Policy page with a new effective date

Continued use of the tc77 platform after any changes have been notified will be taken as your agreement to the updated Policy. We encourage you to review this Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or tc77's management of your personal data, please contact us through the following channels:

We take every privacy-related complaint and enquiry seriously and will endeavour to provide a satisfactory response within a reasonable time.